Accessibility Statement

This accessibility statement applies to our practice website.

This website is run by Hope Citadel Healthcare. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some background and foreground colours do not have a sufficient contrast ratio
  • most older PDF documents are not fully accessible to screen reader software
  • there’s a limit to how far you can magnify the map on our ‘contact’ page

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email gmicb-hmr.kingsway.admin@nhs.net
  • call 01706 664120

We’ll consider your request and get back to you in 30 days.

If you cannot view the map on our ‘contact’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact reception and your feedback will be passed to the relevant team:

  • email gmicb-hmr.kingsway.admin@nhs.net
  • call 01706 664120

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Hope Citadel Healthcare is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some background and foreground colours do not have a sufficient contrast ratio.

Some headings do not follow a sequential order.

Preparation of this accessibility statement

This statement was prepared on 18/8/23. It was last reviewed on 18/8/23.

This website was last tested on 18/8/23. The test was carried out by Hope Citadel Healthcare.

We used this approach to deciding on a sample of pages to test: we tested pages that cover the range of features, designs and functions incorporated within the website.

Manage your health online

  • Manage appointments and prescriptions

  • Contact us online

  • Access test results

  • View your medical record

The Kingsway Practice_White
NHS Logo White

285a Kingsway
Rochdale
Greater Manchester
OL16 4AT

Tel: 01706 664120
Email: gmicb-hmr.kingsway.admin@nhs.net

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